Refund Policy

Returns & refunds

Refund Policy

We want you to be happy with your order. Here is how returns, exchanges and refunds work at Sornato.

30 days
to request a return after you receive your item
Email first
every return must be requested before sending
10 days
business days to refund once a return is approved

Returns

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at ayanshabbir738@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The same condition rules apply: unworn or unused, with tags, in original packaging, with proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and tell you whether the refund is approved. If approved, you will be refunded on your original payment method within 10 business days. Your bank or card company may need extra time to post the refund.

If more than 15 business days have passed since we approved your return, please email ayanshabbir738@gmail.com.

Need help with a return?

Contact Us